Colchester - Pet Sitting, Dog walking, dog boarding, dog sitting
Colchester - Pet Sitting, Dog walking, dog boarding, dog sitting, pet feeding, house sitting, home visits, boarding, doggy day-care Pet care services at your home ( home visits) dog walking, feeding, house sitting, boarding, day-care. Secure key service.
Tel: 07790 683140
Email: natasha@poochypets.co.uk
How does it work
Services at your home (e.g. dog walking, pet feeding, house sitting)
We will visit your home to meet you and your pet(s) and to agree your exact requirements. From this we will be able to work out a quotation which we will send to you by email or by letter.
Services at our home (e.g. boarding, doggy day-care)
We invite you to visit us to see where your dog will be staying and for your dog to meet Illy and Coal to make sure they get on. We can then discuss your exact requirements and provide a written quotation.
Keys
When not in use keys will be kept locked away, and will only be identified with a number rather than a name or address. They can be returned at the end of an assignment, or at the customer's request held securely in case we are required to visit your pet at short notice.
Booking
We are happy to take provisional verbal or e mail bookings, but these must be followed by a payment for 20% of the quotation value within one week of the booking being made, our no later than one week before the service is required (which ever is the sooner) or the booking will lapse.
Cancellations
A full refund of the booking fee will be made for cancellations made over 2 weeks before the booking start date. 50% of the booking fee will be refunded between 2 weeks and 1 week of the booking start date.
The deposit will not be refunded if the booking is cancelled less than 1 week before the booking start date.
This reflects our ability to replace that booking within the given time frame.
What you can expect from us
We will follow your instructions to ensure your pet has a happy and safe visit by or with us. However, we cannot be held responsible for any issues occurring outside our control.
We will inform you straight away if we have any reservations about your pet whilst they are with us and will take your instructions and advice. If we are unable to contact you, or a person you have nominated, we will arrange a visit to the vet if it is considered to be in the best interest of your pet. These costs will be passed on to you as per the invoiced sum from the veterinary practice.
For home visits, we will leave your home as we find it, and will take all reasonable care with your property. We will only enter areas which are relevant to providing the services you have instructed us to provide.
What we expect from you
You will advise us of any of your pet's medical or behavioural issues which may affect the service we provide to you. This includes illness, aggressive behaviour, incontinence, excessive barking, bitches due to come into season etc.
If your pet is being boarded or attending day-care at our home you will guarantee that they are up-to-date with vaccinations, and a de-fleeing and worming programme. A vaccination certificate will need to be seen on the first visit.
You will supply enough food for the entire booking, or will agree to reimburse us on production of a relevant receipt if this is not the case.
If it is necessary to take your pet to the vet whilst in our care, our time, costs and any vets fees associated with this service will be refunded by you at the time of your pet being collected.
Regular customers will be invoiced weekly, for all other customers the balance of payment will be due upon completion of the services provided.
